FAQs
1) Do you ship only Domestic or internationally as well?
We are a small family owned business that is currently focused only on shipping within the Unites States. As we continue to grow, we would love to expand our business to cater internationally as well.
2) How long does the shipping take?
Please allow 2-4 business days for order processing after which it typically takes 3-7 business days to ship out your order. As soon as the order is shipped, you will receive the tracking number.
3) Where do you source you t-shirts and print the t-shirts?
We are proud to partner with local source for the all of our products. All of our products are made in the USA and custom printed locally based on your order. All our products are Printed with Eco-friendly water based ink.
4) What is your return policy?
If your product is faulty or damaged, you can reach out to us within 30 days of receiving the product and we will ship you a replacement or offer you a refund whichever you prefer.
5) What is your exchange policy?
Since all of our items are custom made to your order, we normally do not encourage any returns or exchanges unless there was an issue with the product and/or print quality. However, If you need to exchange an item with the same item because you ordered a wrong size or color, please send us an email at info@truepuplove.com and we will do our best to accommodate your request.